Refunds

If you want to return a product you have purchased, you can do so within 30 calendar days of delivery, if the product is unused and in its original packaging. If the packaging has been damaged we may charge a restocking fee of up to 20% of the returned product's value, depending on the product & level of damage.
If the product has already been used/installed or in any way altered, we won't be able to offer a return & refund. 

To initiate a return please email us at shop@cybtruck.com with your order #.

Please, keep in mind that the responsibility to return products in their original condition lies in you. With that in mind, it's important to keep a few things in mind:

  • Please pack the products so that our boxes/envelopes arrive in good condition. If they arrive in bad condition, even if it wasn't your fault (i.e. they got damaged in transit), we'll have to charge a restocking fee to cover part of our loses.
  • Once we issue a return label and send it to you, you have 2 weeks to mail the package back to us. After this time, if you still haven't mailed it, we'll cancel the return process. Have in mind that depending on when you request the return, that may mean that you will be outside of the returnable period.
  • We can only issue refunds for return packages that are delivered to us. If the package gets lost in transit, and we never receive it, we won't be able to issue a refund. Currently we're unable to offer shipping insurance on returns, so if you want to insure the return package, please do so at the post office prior to sending it.

Exchanges

If you want to exchange a product you bought for another (for instance different color), please follow this procedure:

  1. Contact us to initiate a return, following the return rules outlined above
  2. Place an order for the new product you want
  3. We'll ship the new product as per our shipping policy (in most cases within 24 hours on a business day), and we'll issue a refund of the returned product once we receive it & inspect it.

Damage on arrival

If an item arrived damaged, please take a photo and email us at shop@cybtruck.com with the photo and your order # and we'll send a replacement for free.

 

Missing / wrong item

As much as we try to prevent any errors at shipping, we're human too, and mistakes do occasionally happen. If an item you ordered didn't arrive or it's the wrong item, please take a photo of the label on the package that show the item you received or a photo of the entire package if there is something missing, and email us with your order # at shop@cybtruck.com. We'll send send you the correct item immediately and depending on the item we may ask that you return the one you got (if you received the wrong item). If that happens we will cover the return shipping expense.

 

Damage during installation

Our products are tailored to the DYI person. It is your responsibility to watch the installation video and follow the instructions closely (we provide an individual installation video for each one of our products). It's also your responsibility to make a good judgement about your own skills based on the installation video and determine if you can properly install the product(s) that you want. As such, we won't be able to offer returns/refunds or free replacements once you've installed our product, whether it was a successful installation or not.
Many of our products are made out of multiple pieces. If you messed up just some and need replacement pieces, please e-mail us at shop@cybtruck.com and let us know which ones. We can sell you the replacement pieces that you need, so you don't have to re-purchase the entire product on a multi-piece product. Have in mind replacement pieces are priced higher (i.e. if you bought a product made of 3 pieces it will be cheaper to buy it as a single product than buying the 3 pieces separately). The reason for that is that we don't keep stock of replacement pieces and we custom-make them when needed for a specific replacement, so there is extra labor involved as well as inefficient material usage.
If you messed up a single piece product (for instance hood PPF) we can arrange a replacement at a discount.