Shipping

In most cases, orders placed by noon (12pm) PST will ship the same time. Orders placed after that will likely ship the next business day.

For some larger orders such as full vehicle wrap/PPF, we might need an extra day to manufacture it before we can ship it. 

Flat Rate shipping: $5 or free for orders over $50.

USPS Priority shipping is calculated at the checkout.

 

Missing package

If your package hasn't arrived, please check the tracking number you were provided. Chances are it's still in transit. Sometimes carriers delay packages (we too don't know why), and the status would show as "Arriving late", "Scheduled delivery pending" or similar. We have no control over that, and based on our experience it's best to wait as they usually do arrive. If you need it urgently, you can re-order with a different shipping option and just return the original one once it's delivered.

If the package shows as Delivered but you don't see it, please take the following steps before contacting us:

  • Check if it's in your mail box, front porch, back porch or wherever else you think it may have been left by the carrier staff

  • If you still can't find it, please ask around your neighbors if that's an option - sometimes carriers deliver at the wrong address but usually it shows up with neighbors

  • Contact the carrier and explain the situation, ask for recommendations

If nothing else works, please let us know at shop@cybtruck.com and we'll arrange for a replacement.

Package arriving late 

Unfortunately every now and then, carriers like USPS, UPS, FedEx etc won't meet their delivery estimates and a package would arrive later than expected. It's important to realize that we have no control of this. Once we ship your order, you automatically receive an email from our store with tracking #. Once you do, it means that we've prepared your order and printed a shipping label. Once we do that, your order goes to the carrier on the same day except in the cases where we work overtime on holidays in which case your order will be with the courier service on the next business day. Once the courier has your order, we have no control over what happens next. Any fees you may have paid for shipping, we pay to the couriers, we make 0 profit on shipping. For these reasons, if your package is running late, please address it with the courier directly using the provided tracking #, and if you want to be compensated for unmet delivery promise, please address it with them, as we can't issue a refund on shipping unless the mistake was on our end.